S prenosom aplikacije Metro taxi (v nadaljevanju Aplikacija) in uporabo njenih storitev,
uporabnik potrjuje, da so vsi njegovi navedeni podatki pravilni, popolni in resnični ter sprejema Splošne pogoje uporabe te aplikacije.
Aplikacija, ki jo ponuja Net Informatika d.o.o. je namenjena za rezervacijo taksi storitev, ki jih izvaja Metro Taxi, torej za posredovanje
naročila taksi prevoza prek elektronskih naprav, kot so pametni telefoni in tablice. Uporaba storitev aplikacije je brezplačna.
Uporabnik je odgovoren za stroške, ki lahko nastanejo zaradi uporabe internetnih podatkov med uporabo aplikacije.
Uporabnik je tudi odgovoren za vzdrževanje naprave in vseh tehničnih zahtev, ki so potrebne za uporabo aplikacije ter za posodabljanje
programske opremo, ki se uporablja na napravah, na katerih je aplikacija nameščena.
Vse stroške, ki nastanejo z uporabo internetne povezave, nosi uporabnik.
Z uporabo aplikacije uporabnik soglaša, da so njegovi GPS podatki (podatki se ne shranjujejo in so potrebni in aktualni samo ob naročilu taksi prevoza, za določitev lokacije uporabnika) in identifikacijski podatki (ime, priimek, elektronski naslov in telefonska številka)
posreduje Metro Taxi in Net informatiki, ki jih zbira, shranjuje in obdeluje le v obsegu, ki je potreben za pravilno zagotavljanje Storitev.
Osebne podatke uporabnikov lahko obdelujeta samo Metro Taxi, Litijska cesta 16, 1000 Ljubljana in Net Informatika d.o.o., Brnčičeva ulica 13, 1231 Ljubljana Črnuče za potrebe aplikacije in v skladu s predpisi zakona
o varstvu osebnih podatkov Slovenije in jih ni mogoče posredovati tretjim osebam.
Net Informatika d.o.o. si pridržuje pravico, da kadar koli spremeni splošne pogoje uporabe, spremeni Aplikacijo in prekine izvajanje storitev.
Net Informatika d.o.o. ne zagotavlja nobenega jamstva, da so podatki v aplikaciji pravilni in popolni ter da so podatki, ki prihajajo do uporabnika ali voznika, posredovani pravočasno.
Prav tako ne zagotavlja, da so vozniki na voljo v času, ko uporabnik rezervira vožnjo.
Net Informatika d.o.o. ne odgovarja za kakršno koli škodo, povzročeno uporabniku z uporabo aplikacije,
okvaro aplikacije, poškodbe strojne ali programske opreme uporabnika.
Posamezniki imajo v zvezi z obdelavo osebnih podatkov naslednje pravice:
Spoštovani uporabniki, taksi storitev lahko plačate s plačilno kartico neposredno iz aplikacije (seveda še vedno obstaja možnost plačila vozniku z gotovino in s kartico).
Za začetek uporabe tega način plačila se morate:
Priporočamo, da svojo kartico registrirate pred prvo vožnjo, saj boste morda potrebovali podatke o kartici, ki
jih nimate pri sebi.
Po končani vožnji bo voznik v svojo aplikacijo vnesel znesek, prikazan na taksimetru, po katerem se samodejno izvede plačilo s
kartico, ki ste jo shranili v aplikaciji. Potrdilo o plačilu in račun boste prejeli na e-naslov, ki ste ga vnesli ob registraciji.
Aplikacija ponuja storitve rezervacije taksijev in storitev plačevanja taksi prevoza.
Aplikacija ne ponuja taksi storitev.
Rezervacije taksi prevoza je brezplačna.
Izračunana okvirna cena za taksi storitev v aplikaciji ne predstavlja točne cene, ki bo uporabljena za obračun ob koncu vožnje.
Končni znesek, je obračunan po taksimetru v taksi vozilu.
Izračun okvirne predvidene cene taksi prevoza se izvede po naslednjem ceniku:
Vsa plačila bodo izvedena v lokalni valuti Republike Slovenije - Evrov (EUR)
za informativni prikaz cen v drugih valutah se uporablja srednji tečaj Banke Slovenije.
Znesek, za katerega bo bremenjena vaša plačilna kartica, bo izražen v vaši lokalni valuti
s pretvorbo po tečaju, ki ga uporabljajo kartične organizacije. Zaradi te pretvorbe obstaja možnost
rahle razlike od prvotne cene, navedene na naši spletni strani.
Vse informacije o storitvah, ki jih ponuja ta aplikacija, kot tudi pritožbe ali odpovedi storitev Litijska cesta 16, 1000 Ljubljana ali kontaktom na telefonsko številko oz. e-poštni naslov.
Aplikacija ne zagotavlja prevoznih storitev.
Vsa odgovornost glede taksi prevoza so na strani Metro Taxija in voznikov, ki opravljajo taksi storitve.
Svojo rezervacijo taksija lahko kadar koli prekličete. Odpovedi so brezplačne.
Taksi storitev je brezplačna, odpoved taksi prevoza pa se opravi s preklicom rezervacije.
Pritožbo na plačilo taksi storitve lahko oddate preko kontaktnih podatkov v rubriki "Kontaktni podatki".
V primeru vračila kupnine, ki je predhodno plačana na eno od plačilnih kartic, delno ali v celoti, ne glede na razlog za vračilo,
Metro Taxi je dolžan vračilo kupnine izvesti izključno preko plačilnih sredstev VISA, EC/MC, Maestro, kar pomeni, da bo banka na zahtevo prodajalca
vrnila denar na račun imetnika kartice.
V imenu Metro Taksija se zavezujemo zaščiti zasebnosti vseh
naših strank. Zbiramo le potrebne, osnovne podatke o strankah/uporabnikih in
podatke, potrebne za poslovanje in obveščanje uporabnikov v skladu z dobrim poslovanjem
in za zagotavljanje kakovostnih storitev. Vsi podatki o uporabnikih / strankah se strogo hranijo in so na voljo samo zaposlenim
katerim so te podatki potrebni za opravljanje dela. Vsi zaposleni Metro Taksija (in poslovni
partnerji) so odgovorni za spoštovanje načel zasebnosti.
Pri vnosu podatkov o plačilnih karticah se zaupni podatki posredujejo javnosti
omrežja v zaščiteni (šifrirani) obliki z uporabo protokolov SSL in sistemov PKI, kot je trenutno
najsodobnejša kriptografska tehnologija.
Varnost podatkov ob nakupu zagotavlja procesor plačilnih kartic Banca Intesa ad,
tako da se celoten postopek izterjave opravi na spletni strani banke.
Podatki o plačilnih karticah trenutno niso na voljo našemu sistemu.
V primeru vračila kupnine, ki je predhodno plačana na eno od plačilnih kartic, delno ali v celoti, ne glede na
razlog za vrnitev, Metro Taxi je dolžan opraviti izključno vračilo
preko VISA, EC/MC in Maestro načinov plačila, kar pomeni, da bo banka na zahtevo
prodajalca vrnila denar na račun imetnika kartice.
Datum zadnje spremembe: 14. julij 2026
By downloading the Metro taxi application (hereinafter referred to as the Application)
and using its services, the user confirms that all provided information is correct,
complete, and true, and accepts the General Terms of Use of this Application.
The Application, provided by Net Informatika d.o.o., is intended for booking taxi
services operated by Metro Taxi, i.e., for dispatching taxi transport orders via
electronic devices such as smartphones and tablets. Use of the Application's services
is free of charge. The user is responsible for any costs that may arise from mobile
data usage while using the Application. The user is also responsible for maintaining
the device and meeting all technical requirements necessary to run the Application,
as well as for updating the software used on the devices where the Application is
installed.
All costs incurred through the use of an internet connection shall be borne by the
user.
By using the Application, the user agrees that their GPS data (which is not stored
and is required and active only during the taxi order process to determine the user's
location) and identification data (first name, last name, email address, and phone number)
are forwarded to Metro Taxi and Net Informatika, which collect, store, and process them
only to the extent necessary for the proper provision of the Services.
Users' personal data may only be processed by Metro Taxi, Litijska cesta 16, 1000
Ljubljana and Net Informatika d.o.o., Brnčičeva ulica 13, 1231 Ljubljana Črnuče for
the needs of the Application and in accordance with the Personal Data Protection Act of
Slovenia, and cannot be disclosed to third parties.
Net Informatika d.o.o. reserves the right to modify the General Terms of Use, amend
the Application, or terminate the services at any time.
Net Informatika d.o.o. makes no warranties that the information in the Application is
accurate and complete, or that information reaching the user or driver is transmitted
in a timely manner. Furthermore, it does not guarantee that drivers will be available
at the time the user books a ride.
Net Informatika d.o.o. is not liable for any damage caused to the user by using the
Application, application failure, or damage to the user's hardware or software.
In relation to the processing of personal data, individuals have the following rights:
Dear users, you can pay for taxi services with a payment card directly from the Application (the options to pay the driver in cash or with a card in the vehicle are, of course, still available).
To start using this payment method, you must:
We recommend registering your card before your first ride, as you might
need card details that you do not have with you.
After the ride is completed, the driver will enter the amount shown on
the taximeter into their application, after which the payment will be automatically
processed using the card saved in your Application. You will receive a payment confirmation
and receipt at the email address you entered during registration.
The Application offers taxi booking and taxi payment services.
The Application itself does not provide taxi transport services.
Booking a taxi ride is free of charge.
The estimated price calculated in the Application does not represent the exact price
that will be charged at the end of the ride.
The final amount is calculated by the taximeter inside the taxi vehicle.
The calculation of the estimated taxi ride price is based on the following price list:
All payments will be processed in the local currency of the Republic of Slovenia - Euros (EUR).
For informational display of prices in other currencies, the middle exchange rate of the
Bank of Slovenia is used. The amount charged to your payment card will be expressed in your
local currency converted at the exchange rate used by card organisations. Due to this
conversion, there may be a slight difference from the original price listed on our website.
All information regarding the services offered by this Application, as well as complaints or cancellations of services, can be submitted to Litijska cesta 16, 1000 Ljubljana or by contacting us via phone or email.
The Application does not provide transport services.
All liability regarding taxi transport lies with Metro Taxi and the drivers who perform
the taxi services.
You can cancel your taxi booking at any time. Cancellations are free of charge.
The taxi booking service is free of charge, and canceling a taxi ride is done by
canceling the booking.
Complaints regarding the payment of taxi services can be submitted using the details
in the "Contact Information" section.
In the event of a refund for a payment previously made, in whole or in part, using one
of the registered payment cards, regardless of the reason for the refund, Metro Taxi
is obliged to issue the refund exclusively through VISA, EC/MC, and Maestro payment
methods. This means that the bank will, at the merchant's request, refund the money
to the cardholder's account.
On behalf of Metro Taxi, we are committed to protecting the privacy of all
our customers. We only collect the necessary, basic customer/user information required
for business operations and user notification in line with good business practices
and to ensure high-quality services. All user/customer information is strictly stored
and is only accessible to employees who require this data to perform their duties. All
employees of Metro Taxi (and business partners) are responsible for respecting
privacy principles.
When entering payment card details, confidential information is transmitted over the
public network in a protected (encrypted) format using SSL protocols and PKI systems,
representing state-of-the-art cryptographic technology.
Data security during purchase is guaranteed by the payment card processor, Banca Intesa ad,
meaning the entire billing process is handled on the bank's website. Payment card details
are not available to our system at any point.
In the event of a refund for a payment previously made, in whole or in part, regardless
of the reason for the refund, Metro Taxi is obliged to issue the refund exclusively
through VISA, EC/MC, and Maestro payment methods, meaning that the bank will, at the
merchant's request, return the money to the cardholder's account.
Date of last update: July 14, 2026