Privacy policy


By downloading the City taxi application (hereinafter referred to as the Application) and using its services, the User confirms that all of his/her provided information is correct, complete and true and accepts the General Terms and Conditions of Use of this application. The application offered by Net Informatika d.o.o. is intended for booking taxi services provided by City Taxi, i.e. for placing taxi transport orders via electronic devices such as smartphones and tablets. The use of the application services is free of charge. The User is responsible for any costs that may arise from the use of Internet data while using the application. The User is also responsible for maintaining the devices and all technical requirements that are thus necessary for using the applications and for updating the software used on the devices on which the application is installed.

All costs incurred by using the Internet connection are borne by the user.

By using the application, the user agrees that his GPS data (data is not stored and is necessary and current only when ordering a taxi service, to determine the user's location) and identification data (name, surname, email address and telephone number) are transmitted to City Taxi and Net IT, which collects, stores and processes them only to the extent necessary for the proper provision of the Services.

Users' personal data may only be processed by City Taxi, Cesta Ljubljanske brigade 15, 1000 Ljubljana and Net Informatika d.o.o., Brnčičeva ulica 13, 1231 Ljubljana Črnuče for the needs of the application and in accordance with the provisions of the Personal Data Protection Act of Slovenia and may not be forwarded to third parties.

Net Informatika d.o.o. reserves the right to change the general terms of use, modify the Application and discontinue the provision of services at any time.

Net Informatika d.o.o. does not provide any guarantee that the data in the application is correct and complete and that the data reaching the user or driver is transmitted in a timely manner. It also does not guarantee that drivers are available at the time the user books a ride.

Net Informatika d.o.o. is not liable for any damage caused to the user by using the application, application malfunction, or damage to the user's hardware or software.

Individuals have the following rights regarding the processing of personal data:
- The right to access your personal data.
- The right to correct or delete personal data.
- The right to restriction of processing.
- The right to object to processing.
- You can file a complaint with the Information Commissioner (address: Dunajska 22, 1000 Ljubljana, e-mail: gp.ip@ip-rs.si, phone: 012309730, website: www.ip-rs.si)

Net Informatika d.o.o. is also not responsible for the services of City Taxi and taxi drivers.

The User must use the Application in a manner that does not damage, overburden, or disable it, or circumvent or compromise the intended purpose of the Application. The User may not, personally or through third parties, circumvent or modify the security measures of the Application.

Net Informatika reserves all rights to the software. The software made available to the user may not be copied, modified, decompiled or distributed. The user may also not reverse engineer the software.



Terms of use and privacy policy of payment card payment systems


Dear users, you can pay for the taxi service with a payment card directly from the application (of course, there is still the option to pay the driver with cash and by card).

To start using this payment method, you must:

We recommend that you register your card before your first ride, as you may need card details that you do not have with you.

Upon completion of the ride, the driver will enter the amount shown on the taximeter into their app, after which payment will be automatically made using the card you have saved in the app. You will receive a confirmation of payment and an invoice to the email address you entered during registration.

Basic company information


service letter

The application offers taxi booking services and taxi payment services. The application does not offer taxi services. Taxi booking is free of charge. The calculated approximate price for taxi services in the application does not represent the exact price that will be used for billing at the end of the trip. The final amount is calculated according to the taximeter in the taxi vehicle.
The approximate estimated price of taxi transportation is calculated according to the following price list:

Conversion statement

All payments will be made in the local currency of the Republic of Slovenia - Euro (EUR). For informational display of prices in other currencies, the middle exchange rate of the Bank of Slovenia is used. The amount charged to your payment card will be expressed in your local currency by conversion at the exchange rate used by card organizations. Due to this conversion, there is a possibility of a slight difference from the original price listed on our website.

Contact information – customer service

All information about the services offered by this application, as well as complaints or cancellations of services Ljubljanske brigade 15, 1000 Ljubljana or contact us by phone number or email address.
Contact phone: 080 11 17
E-mail: info@city-taxi.si

Limitations

The application does not provide transportation services.
All responsibility for taxi transportation lies with City Taxi and the drivers who provide taxi services.

Complaints policy

You can cancel your taxi reservation at any time. Cancellations are free of charge.
The taxi service is free of charge, and cancellation of the taxi service is done by canceling the reservation.
You can submit a complaint about the payment of taxi services via the contact information in the "Contact information" section.

Refund

In the event of a refund of the purchase price previously paid to one of the payment cards, partially or in full, regardless of the reason for the refund, City Taxi is obliged to refund the purchase price exclusively via VISA, EC/MC, Maestro payment methods, which means that the bank will, at the seller's request, return the money to the cardholder's account.

User privacy

In the name of City Taksija We are committed to protecting the privacy of all our customers. We collect only the necessary, basic information about customers/users and the information necessary to operate and inform users in accordance with good business and to provide quality services. All user/customer information is kept strictly confidential and is only available to employees who need this information to perform their job. All employees of City Taksija (and business partners) are responsible for respecting the privacy principles.

Protection of confidential transaction data

When entering payment card information, confidential data is transmitted to the public network in a protected (encrypted) form using SSL protocols and PKI systems, which are currently the most modern cryptographic technology.
Data security during purchase is ensured by the payment card processor Banca Intesa ad, so that the entire collection process is carried out on the bank's website. Payment card data is currently not available to our system.

In the event of a refund of the purchase price previously paid to one of the payment cards, in part or in full, regardless of the reason for the return, City Taxi is obliged to make a refund exclusively via VISA, EC/MC and Maestro payment methods, which means that the bank will return the money to the cardholder's account at the seller's request .

City pogoji uporabe

Pogoji uporabe


S prenosom aplikacije City taxi (v nadaljevanju Aplikacija) in uporabo njenih storitev, uporabnik potrjuje, da so vsi njegovi navedeni podatki pravilni, popolni in resnični ter sprejema Splošne pogoje uporabe te aplikacije. Aplikacija, ki jo ponuja Net Informatika d.o.o. je namenjena za rezervacijo taksi storitev, ki jih izvaja City Taxi, torej za posredovanje naročila taksi prevoza prek elektronskih naprav, kot so pametni telefoni in tablice. Uporaba storitev aplikacije je brezplačna. Uporabnik je odgovoren za stroške, ki lahko nastanejo zaradi uporabe internetnih podatkov med uporabo aplikacije. Uporabnik je tudi odgovoren za vzdrževanje naprave in vseh tehničnih zahtev, ki so potrebne za uporabo aplikacije ter za posodabljanje programske opremo, ki se uporablja na napravah, na katerih je aplikacija nameščena.

Vse stroške, ki nastanejo z uporabo internetne povezave, nosi uporabnik.

Z uporabo aplikacije uporabnik soglaša, da so njegovi GPS podatki (podatki se ne shranjujejo in so potrebni in aktualni samo ob naročilu taksi prevoza, za določitev lokacije uporabnika) in identifikacijski podatki (ime, priimek, elektronski naslov in telefonska številka) posreduje City Taxi in Net informatiki, ki jih zbira, shranjuje in obdeluje le v obsegu, ki je potreben za pravilno zagotavljanje Storitev.

Osebne podatke uporabnikov lahko obdelujeta samo City Taxi, Litijska cesta 16, 1000 Ljubljana in Net Informatika d.o.o., Brnčičeva ulica 13, 1231 Ljubljana Črnuče za potrebe aplikacije in v skladu s predpisi zakona o varstvu osebnih podatkov Slovenije in jih ni mogoče posredovati tretjim osebam.

Net Informatika d.o.o. si pridržuje pravico, da kadar koli spremeni splošne pogoje uporabe, spremeni Aplikacijo in prekine izvajanje storitev.

Net Informatika d.o.o. ne zagotavlja nobenega jamstva, da so podatki v aplikaciji pravilni in popolni ter da so podatki, ki prihajajo do uporabnika ali voznika, posredovani pravočasno. Prav tako ne zagotavlja, da so vozniki na voljo v času, ko uporabnik rezervira vožnjo.

Net Informatika d.o.o. ne odgovarja za kakršno koli škodo, povzročeno uporabniku z uporabo aplikacije, okvaro aplikacije, poškodbe strojne ali programske opreme uporabnika.

Posamezniki imajo v zvezi z obdelavo osebnih podatkov naslednje pravice:
- Pravico do dostopa do svojih osebnih podatkov.
- Pravico do popravka ali izbrisa osebnih podatkov.
- Pravico do omejitve obdelave.
- Pravico do ugovora obdelavi.
- Pritožbo lahko podate Informacijskemu pooblaščencu (naslov: Dunajska 22, 1000 Ljubljana, e-naslov: gp.ip@ip-rs.si telefon: 012309730, spletna stran: www.ip-rs.si)

Net Informatika d.o.o. prav tako ne odgovarja za storitve City Taxi in taksistov.

Uporabnik mora aplikacijo uporabljati tako, da je ne poškoduje, preobremeni ali onemogoči in ne zaobide ali ogrozi predvidenega namena aplikacije. Uporabnik ne sme osebno ali prek tretjih oseb zaobiti ali spreminjati varnostnih ukrepov aplikacije.

Net Informatika si pridržuje vse pravice do programske opreme. Programske opreme, ki je na voljo uporabniku, ni dovoljeno kopirati, spreminjati, dekompilirati ali distribuirati. Uporabnik tudi ne sme izdelati povratnega inženiringa programske opreme.



Pogoji uporabe in politika zasebnosti plačilnih sistemov s plačilnimi karticami


Spoštovani uporabniki, taksi storitev lahko plačate s plačilno kartico neposredno iz aplikacije (seveda še vedno obstaja možnost plačila vozniku z gotovino in s kartico).

Za začetek uporabe tega način plačila se morate:

Priporočamo, da svojo kartico registrirate pred prvo vožnjo, saj boste morda potrebovali podatke o kartici, ki jih nimate pri sebi.

Po končani vožnji bo voznik v svojo aplikacijo vnesel znesek, prikazan na taksimetru, po katerem se samodejno izvede plačilo s kartico, ki ste jo shranili v aplikaciji. Potrdilo o plačilu in račun boste prejeli na e-naslov, ki ste ga vnesli ob registraciji.

Osnovni podatki o podjetju


Opis storitve

Aplikacija ponuja storitve rezervacije taksijev in storitev plačevanja taksi prevoza. Aplikacija ne ponuja taksi storitev. Rezervacije taksi prevoza je brezplačna. Izračunana okvirna cena za taksi storitev v aplikaciji ne predstavlja točne cene, ki bo uporabljena za obračun ob koncu vožnje. Končni znesek, je obračunan po taksimetru v taksi vozilu.
Izračun okvirne predvidene cene taksi prevoza se izvede po naslednjem ceniku:

Izjava o konverziji

Vsa plačila bodo izvedena v lokalni valuti Republike Slovenije - evrov(EUR) za informativni prikaz cen v drugih valutah se uporablja srednji tečaj Banke Slovenije. Znesek, za katerega bo bremenjena vaša plačilna kartica, bo izražen v vaši lokalni valuti s pretvorbo po tečaju, ki ga uporabljajo kartične organizacije. Zaradi te pretvorbe obstaja možnost rahle razlike od prvotne cene, navedene na naši spletni strani.

Kontaktni podatki – storitev za stranke

Vse informacije o storitvah, ki jih ponuja ta aplikacija, kot tudi pritožbe ali odpovedi storitev Ljubljanske brigade 15, 1000 Ljubljana ali kontaktom na telefonsko številko oz. e-poštni naslov.
Kontaktni telefon: 080 11 17
E-mail: info@city-taxi.si

Omejitve

Aplikacija ne zagotavlja prevoznih storitev.
Vsa odgovornost glede taksi prevoza so na strani City Taxija in voznikov, ki opravljajo taksi storitve.

Politika reklamacije

Svojo rezervacijo taksija lahko kadar koli prekličete. Odpovedi so brezplačne.
Taksi storitev je brezplačna, odpoved taksi prevoza pa se opravi s preklicom rezervacije.
Pritožbo na plačilo taksi storitve lahko oddate preko kontaktnih podatkov v rubriki "Kontaktni podatki".

Vračilo kupnine

V primeru vračila kupnine, ki je predhodno plačana na eno od plačilnih kartic, delno ali v celoti, ne glede na razlog za vračilo, City Taxi je dolžan vračilo kupnine izvesti izključno preko plačilnih sredstev VISA, EC/MC, Maestro, kar pomeni, da bo banka na zahtevo prodajalca vrnila denar na račun imetnika kartice.

Zasebnost uporabnikov

V imenu City Taksija se zavezujemo zaščiti zasebnosti vseh naših strank. Zbiramo le potrebne, osnovne podatke o strankah/uporabnikih in podatke, potrebne za poslovanje in obveščanje uporabnikov v skladu z dobrim poslovanjem in za zagotavljanje kakovostnih storitev. Vsi podatki o uporabnikih / strankah se strogo hranijo in so na voljo samo zaposlenim katerim so te podatki potrebni za opravljanje dela. Vsi zaposleni City Taksija (in poslovni partnerji) so odgovorni za spoštovanje načel zasebnosti.

Zaščita zaupnih transakcijskih podatkov

Pri vnosu podatkov o plačilnih karticah se zaupni podatki posredujejo javnosti omrežja v zaščiteni (šifrirani) obliki z uporabo protokolov SSL in sistemov PKI, kot je trenutno najsodobnejša kriptografska tehnologija.
Varnost podatkov ob nakupu zagotavlja procesor plačilnih kartic Banca Intesa ad, tako da se celoten postopek izterjave opravi na spletni strani banke. Podatki o plačilnih karticah trenutno niso na voljo našemu sistemu.

V primeru vračila kupnine, ki je predhodno plačana na eno od plačilnih kartic, delno ali v celoti, ne glede na razlog za vrnitev, City Taxi je dolžan opraviti izključno vračilo preko VISA, EC/MC in Maestro načinov plačila, kar pomeni, da bo banka na zahtevo prodajalca vrnila denar na račun imetnika kartice.